Job Title: QSR Sales Associate

Department: Quick Service Restaurants (QSR)

FLSA Status: Hourly/Non Exempt

Job Purpose:

Responsible for providing outstanding customer service that meets or exceeds guest expectations. As a sales associate for our Quick Service Restaurants you will have a variety of responsibilities. From preparing and serving crepes to plating and packaging chocolates and house made pastries for guests. You will assist and advise guests about products, their ingredients and preparation. We are looking for team members to provide outstanding customer service that meets or exceeds guest expectations.

As an ambassador of Eataly products and services, the QSR Sales Associate is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage with guests and spend quality time with each customer.

Essential Job Functions (Duties & Responsibilities):

* Responsible for providing outstanding customer service that meets or exceeds guest expectations.

* Offering recommendations on food products you may be selling that day

3.Receives cash drawer at beginning of work shift, and counts money in drawer at end of shift to verify its accuracy.

4.Weighs, labels and packages products as necessary

5.Complies with all portion sizes, quality standards, department rules, policies and procedures

6.Stocks counter and display refrigerators neatly, accurately and in a timely manner as per pricing menu

7.Checks to ensure that all display foods are merchandised attractively as per quality standards.

8.Displays and stores food in the appropriate temperature conditions as per Department of Health standards.

9.Completes food preparation assignments neatly, accurately and timely.

10.Maintains proper food handling, safety and sanitation standards while preparing food, serving food and cleaning up

11.Keeps display equipment and counters clean and free of debris.

Minimum Qualifications

Demonstrated ability to understand and implement written and verbal instructions. Previous customer service/sales experience preferred. Must be able to perform simple mathematical calculations. Must have a strong desire to learn.



High school diploma desired or equivalent. Prior knowledge of the foods/products being sold at the specified counter is desirable.

Physical Effort

Position requires standing, bending and mobility the entire work day. Must be able to lift full pans, not to exceed 25 pounds. Light cleaning duties such as wiping counters and small equipment, sweeping and refilling stock. Must be able to communicate politely and effectively with guests and other employees.

Mental Effort

Ability to communicate effectively and understand instructions. Basic math and measurement skills.

Tools or Equipment Used

Scale, packaging supplies, cash register, knife.

Reporting Relationships

Reports to QSR Managers.


Customer Service




Associated topics: distributor, equipment, inside sales, internal sales, inventory, manufacture, procurement, warehouse, warehouse associate, wholesale

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